How to submit service request How can I place a service call for a broken machine? While logged into the WASH-Connect App, tap Support => Machine Not Working, then enter the machine ID. Follow the instructions on the app to submit your service request.
How to request a refund How do I request a refund for a faulty cycle? While logged into the WASH Connect App, tap Support => Request a Refund, then select the transaction you’d like a refund for. Fill out the required details about your refund and submit.
How to close my account I am no longer using the WASH-Connect App and would like to close my account. While logged into the WASH-Connect App, tap Account => Profile => Delete Account. Once our support team receives your email, we will process a refund of your balance back to your credit card and close your account.
Credit card transaction questions I have a question about my credit card transactions or machine transactions, who can I speak to? While logged into the WASH-Connect App, tap Support => App Not Working => Contact App Support. Our support team can assist with any type of account issue.
Request refund for old laundry card My apartment switched from laundry cards to the WASH-Connect App. How can I get a refund for my old laundry card? Please visit – https://www.wash.com/refund-request/
Suggest a feature How can I suggest a new feature or give feedback on the WASH-Connect App? While logged into the WASH-Connect App, Select More => Troubleshooting => Feedback. We look forward to hearing from you!
How to find app version info How can I see what version of the WASH-Connect App that I am using? While logged into the WASH-Connect App, tap More => About.
How to reset password How do I reset a forgotten password? Tap the “Reset Your Password” link on the WASH-Connect App sign-in screen. Follow the prompts to reset your password. (If you do not receive an e-mail, please contact mobilesupport@washlaundry.com for assistance).